Retail Management



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What you will learn

  • Gain an insight into retail management, what it is and why it is important.
  • Understand the importance of merchandising and pricing within the business. Get information on what this is and what it entails to ensure success moving forward.
  • Learn about sales, working at a point of sale, attitude, service and more.
  • Identify the different customer behaviors you need to know to ensure you provide your clients with the best service at all times.
  • Learn about customer behavioral trends, how to target customers and collect information to help you appeal to your customer base on a daily basis.
  • Gain insight into customer communication and how important this is to your success.
  • Understand the retail environment and what to expect. What you should and shouldn’t do and so much more.
  • Learn how to build a long term relationship with your customers, how to form and maintain a relationship in the long run.
  • Identify the importance of stock management and how to manage your stock effectively.
  • Get insider knowledge into choosing an effective store location to ensure success.
  • Learn the importance of proper store layout and design, along with some insider tips to take advantage of.
  • Understand the logistics of supplying and receiving stock.
  • Learn about various retail security systems and procedures you should have in place.
  • Identify how to build a successful team and the importance of team communication.
  • Learn about multi-channel retailing and retail marketing and how this can help you boost the business and achieve success.
  • Understand the importance of brand management.
  • Learn the essential health and safety procedures you must have in place at all times.
  • Learn the trading constitution and customer laws relating to your business.

The benefits of taking this course

  • Fast track your career with the knowledge, insight and information you will learn by completing this course.
  • Enjoy the convenience of being awarded an industry recognized certification on successful completion and passing.
  • Enjoy the convenience of studying from anywhere at any time, using any device.
  • Study online at your own pace and in your own time.
  • Get lifetime access to your learning modules.
  • Have online support.


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